Privacy Notice
Your privacy is important to us.
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Sharing
Springlands Vet follows strict procedures when using information you have provided us in accordance with the Privacy Act 2020.We do not share, sell, trade, or rent any personal information about you with anyone other than as may be required by law, as needed by us to
assist in managing our relationship with you or as consented to by you.
​​Collection
We may collect information directly from you when you visit in person, write to us, telephone us, email us or visit our website. This will usually include your name and all your contact details and your payment details for the purpose of paying for purchases and treatment.
The practice has security cameras installed for the security of staff and patients. Phone calls are recorded and kept for one month. Recordings will only be viewed by practice owners or management if there is good reason.
Use
We use information to: help us process and respond to your enquiries, provide you with the goods you wish to purchase or supply other goods and services, to identify ownership, accounting and administration and to endeavour to reduce the likelihood of fraud occurring, to fulfill promotional obligations and prize draws, to measure the number of visitors to different parts of our website and social media accounts as well as gain insight into feedback from you.
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Storage
We can keep patients' health information for as long as we need the information to treat patients and must keep patients' health information for a minimum of 7 years from the date that treatment was last provided. This information is confidential but because it will be tied to your personal private information, it may come under the umbrella of the privacy policy.​
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Disclosure
We may require proof of identity before we disclose any information to you.
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Your choices
You may refuse to give us your personal information in which case we may refuse to provide goods and or services.
You may request access to personal information we hold about you and ask us to correct any errors or otherwise amend or update your personal details by contacting us directly.
Changes to this statement
We may change this privacy statement at any time by changing or removing existing terms or adding new ones. Please contact our practice's Privacy Officer if you have any queries.
